Frequently Asked Questions
These are some of the most frequently asked questions by our customers. You can also see our “Tips” page which provides answers to a lot of questions asked by our clients to our designers. Should you have other queries you wish answered please feel free to call 02 9971 8802 or email us using one of the contact forms on our website.
Do your products come with a warranty?
Are your products Australian made?
We manufacture all our wardrobes in Warriewood on the Northern Beaches of Sydney – you can have a tour of our factory at 6/7 Jubilee Ave, Warriewood. Our hardware and raw materials come from Polytec, Hafele, Ullrich and Viridian Glass. All reputable Australian and European suppliers. We are focused on building our wardrobes tough.
Are your installers inhouse or contractors?
At Fox we only use inhouse installers (employees of the company) with significant experience installing. We also provide each installer with a support Fox who is learning the trade. We spare no expense in ensuring that you get the best possible experience from end to end and the best possible product because we know that your home is one of the biggest investments you will ever make and our team will treat it with pride. By having two Foxes onsite we ensure that our installers have the energy and manpower to do the job properly. They don’t rush and they take pride in the detail including cleanliness.
Do you have a showroom?
Yes we do. Please book an appointment on (02) 9971 8802 for a showroom meeting, or pop down to our factory at 6/7 Jubilee Ave, Warriewood during business hours.
How do you ensure cleanliness?
By only using employees not contractors we teach our staff to take pride in our clients homes. Every installer has blankets, vacumn cleaner, waste bags and protective equipment to ensure your home is clean from start to finish. If you feel that your house is untidy you can call the business owner directly on 0410 218 699 (Chris Volpe) because we pride ourselves in being the cleanest trade you’ve experienced.
What if something goes wrong?
At Fox we take massive pride in the wardrobes we manufacture and install for you. However, we know that sometimes things go wrong. If something does go wrong, please call your direct contact and let them know. We will do EVERYTHING within our power to make sure that your project is finished the best we can in the quickest timeframe possible. If you want to talk to someone else call 9971 8802 and ask for Chris Volpe or Phil Korpar. They will be able to resolve the issue for you. Trust us, we care more about you being happy than we do about making money.
Does the wardrobe go first or new carpet?
Wardrobe should go first because you won’t be able to change the carpet easily if wardrobe goes in after the carpet. If the Wardrobe goes in first the carpet layer will put a cut out of carpet inside the wardrobe which can be changed if you change your carpet down the track.
Does the wardrobe go first or new timber flooring?
If you are installing timber flooring or floating flooring then you should install that prior to the Wardrobe being installed. This is because laying the flooring up to the wardrobe won’t look ideal if the layer needs to put beading around the edge of the flooring to hide expansion joints. It is also very difficult to lay flooring inside a newly installed wardrobe. We recommend flooring first in this instance. Carpet is a different story!
Should I go sliding doors or hinged doors?
The first thing to consider when choosing doors is your budget. Hinged doors are generally more expensive than sliding doors because they take a lot longer to fit that sliding doors. Plus the maximum size that we will guarantee a hinged door is 600mm wide whereas a sliding door can be 1200mm wide. This means less doors which means less cost to fit. Hinged are approx 20% more expensive than sliding doors depending on finish and style chosen. The second thing to consider between sliding and hinged doors is whether you have the space in the bedroom. There is nothing worse than trying to access a hinged door wardrobe and there is a bed right next to it and you struggle to get access. You really want to consider the purpose of the room long term and whether you will always have a single bed or you may want a double or queen in there. Sliding doors are great for preserving the space in the bedroom. However, you don’t get quite the same visibility into the wardrobe as a hinged door configuration.
How does the removal of an existing wardrobe work?
Often after a wardrobe is removed there maybe some damage to the existing gyprock, masonry or paint work. If we are removing the wardrobe we will come in a couple of days prior to the installation to remove the wardrobe giving you time to patch and paint the walls. You can pay extra to get backing and side panels in your wardrobe to hide the existing walls if you want to have it all installed in one go at the same time without the need to patch and paint. Just ask one of Foxy Wardrobe Specialists!
What if there is a powerpoint in the way?
If you have a powerpoint in the way of where the new wardrobe is going you will need to organise to have this disconnected or removed prior to installation of your new wardrobe. Our Foxes don’t like to get fried so they will not touch an active powerpoint! If you need a good local electrician, just let one of our team know and we can recommend a couple of great ones for you to use.
We are renovating, and need a built-in robe, do you do built-ins?
Do you fit out new homes?
Will you come out to our home to give us a free measure and quote?
How much weight can your shelving carry?
We only use quality suppliers who have tested their shelving systems to a 40kg per linear metre rate, which is more than adequate for normal use.
What if there is a picture rail in the way?
When installing if there is a picture rail at 2000mm from the floor then we may need to remove it. Alternatively, we will leave the picture rail in place however we will take a notch out of the picture rail in the places where the end panel goes and the wall jamb. This means we will remove a small portion of the picture rail however the majority of it will stay in place. Picture rails are generally only in older houses with a more ornate look and feel. Your Foxy Wardrobe Specialist can help with this when on site designing the robe with you.
What do you do to the cornice when installing the wardrobe?
You will notice in the example image above that this client had a 90mm cornice (top left and right of the image). We took a small cut out of the cornice on the top left (bulkhead) and top right (end panel) of the image we then fit the wardrobe into the cornice and gap fill it so it looks really neat and clean. If you would like more explanation of how we install the wardrobe, please call us on 9971 8802 and ask for one of our Foxy Wardrobe Specialists!
How deep are your walk in wardrobes?
Our walk in wardrobe standard depth is 440mm deep. We have two levels of walk in wardrobe our standard and our custom. Our standard walk in wardrobe is approximately half the price of our custom walk in wardrobe. The custom walk in wardrobe is a full depth wardrobe with backing and sides and normally goes full height to the ceiling. Our standard walk in wardrobe is 440mm deep and uses your existing walls, floors and ceiling which are exposed once install is complete. Example image of a standard walk in wardrobe above. Generally people choose either the standard or the custom based on their own unique budget.
What type of drawer runners do you use?
At Fox we are focuesed on providing our clients with the best quality at an affordable price point. Our standard wardrobes have a Hafele full metal side drawer runner with soft closing functionality as standard. We also use full 16mm white carcass bottoms to ensure none of your drawer bottoms sag or fall out over time.
What type of hinges do you use on your hinged door wardrobes?
We only use the best – Blum soft closing hinges for your hinged door robes. https://www.blum.com/au/en/products/hingesystems/clip-top-blumotion/overview/
What type of board material do you use in your wardrobes?
We work with Polytec for our board product using a high quality moisture resistant particle board for the internals and a high grade mdf for the doors in 21mm thick mdf. We find Polytec the most reliable supplier on the market and believe that there product is far superior to other competitors especially those sourcing board from China.
How do you ensure large doors will not bend over time?
We include a set of strong metal door straighteners from Hafele in all our polyurethane spray painted doors both hinged and sliding. These 21mm thick doors with straighteners are highly unlikely to move. Although it costs us more in labour and material cost we take pride in having an extremely high quality product that will last the test of time. We build it tough!
Can I get flooring in my wardrobe?
If you would like to get a white carcass floor in your wardrobe which is moisture resistant, please let your Wardrobe Specialist know. They usually cost around $150 – $250 for a floor in the wardrobe.
Can I get a coloured walk in robe?
Yes, we do a whole range of coloured walk in wardrobes. An example image is above. You can expect to pay approximately 25-40% more for a coloured walk in wardrobe than a standard white wardrobe. The price depends on the colour board chosen. Polytec has three ranges – standard melamine ($), ravine ($$) and woodmatt ($$$) – the more $ signs the more expensive the finish.